Politique d’expédition

Last Updated: July 2026

At Cognata, we are committed to delivering your order safely and efficiently throughout Europe.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

DHL Standard Delivery

Estimated delivery time:

5–10 business days

This service includes tracking and delivery throughout Europe.

DHL Express Delivery

Estimated delivery time:

2–5 business days

This service includes priority handling, tracking, and expedited delivery throughout Europe.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any available free shipping promotions will be clearly indicated on the website.

Delivery Delays

While we work closely with our shipping partners, delivery times are estimates and may occasionally be affected by:

  • Customs inspections
  • Severe weather conditions
  • Public holidays
  • Carrier operational delays
  • High seasonal demand

We appreciate your understanding in such situations.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Cognata cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery or the expected delivery date.

Our team will investigate the matter with the shipping carrier and work toward a suitable resolution.

Customs and Duties

For shipments within the European Union, no additional customs duties are generally applicable.

For deliveries to countries outside the European Union, customs duties, taxes, or import fees may apply and are the responsibility of the customer.

Contact Us

For any shipping-related questions, please contact:

Email: support@cognata.shop

We are always happy to assist you.